Customer Testimonials

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DealerRater Dec 4, 2023

Carter and Jake exceeding my expectations recently when I went there to purchase my new car. They both went above and beyond to make sure I got the vehicle that I wanted while also getting the best price. They were both very patient and treated me like a friend. I couldn’t recommend them both enough. I’ll definitely be going back in the future!

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DealerRater Aug 21, 2023

Just traded in my truck that was having mechanical issues. Carter was the gentlemen that I worked with in Sales. I also got the pleasure of working with the GM-Jake, Sales Manager-Israel, and Finance Manager-Jon. All top shelf people, excellent customer experience, non-pressure realistic negotiations. Did not try to force a deal on the first day. Gave me more than a fair price for my truck, and still didn't try to get me on the back end. I highly recommend these guys if you want a no pressure, quick, and professional car buying experience. -The Gartons

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DealerRater Apr 23, 2023

Friendly, knowledgeable staff. This is the only dealership who processed my Jeep Mastercard reward points. While they were not familiar with the program, they were not annoyed or dismissive that I wanted to use the points as every other dealership was. Technician quickly diagnosed the coolant leak issue as well as replaced a faulty sensor that I finally scheduled the appointment for in the first place. Resolved both issues faster than anticipated, too. Just scheduled an oil change. I could save time by going anywhere in Salem, but would rather make the short drive to a trusted service center.

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Google Jul 8, 2022

Totally worth the 48 mile drive from Eugene to have my Chrysler Voyager's 60K mile service here. Also $840 less than I was quoted locally! Great customer service all around and will be my goto garage in the future.

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Google Jul 1, 2022

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Google Jun 30, 2022

I've called Eugene Jeep three times, left two vm's and a message with receptionist for a call back for service. After no contact back I called Albany jeep. Totally worth the drive. When I called, they made me an appointment that day for, maybe, a week or more out. Friendly, attentive staff in Albany. Thanks guys.

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Google Jun 4, 2022

Trey not only got is what we wanted, but at the price we wanted. It was so fast, paperwork was super easy. Super positive experience.

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Google Jun 1, 2022

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Google May 26, 2022

Head's up must bring registration or title with you when replicating your vehicle keys now in order to prove ownership of the vehicle you're replacating the keys for...I can remember when vehicle keys weren't chipped or nearly as expensive... but all necessary $100.75 or pertneer ...I hear I got lucky sisters keys cost 175$... crazy

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Google Apr 30, 2022

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Google Apr 16, 2022

Hands down the best dealership in the PNW. The service Dept like everyone is a little understaffed. But the sales crew, sales manager, GM, and service writers are beyond the best. Only dealership I have seen keep to the commitments made on multiple occasions and in circumstances that was not beneficial for the dealership. I will not but a vehicle anywhere else but here.

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Google Apr 7, 2022

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DealerRater Apr 3, 2022

These guys were so attentive to your needs. I was very impressed, I didn't feel pushed or anything. Ben Schwartz was a gem. I ended up buying a vehicle from a family member but I will defiantly recommend this place to anyone who wants quality customer service to buy their car!

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Google Mar 29, 2022

Very friendly and professional.

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Google Mar 8, 2022

Albany Chrysler Dodge Jeep Ram was very easy to work with. Trey, our sales consultant was very professional and personable. He helped us achieve the deal we wanted. We don't live in the area and the car needed to have a safety check before being released. He volunteered to drive the car to our home and pick up the trade. The manager and John in finance, were also first rate.

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Google Mar 3, 2022

My buying experience could not have been any better here with Lilly helping me and answering all my questions. She went above and beyond to ensure I got the right vehicle for my budget and family. If you want to find your new car go ask for Lilly!

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Google Feb 24, 2022

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Google Feb 18, 2022

Was in buying parts and almost worked out a deal. Great dealership. And Casey in parts is a great guy to deal with. Thanks Albany Dodge.

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Google Feb 10, 2022

Brought my car in for an oil change. Later I heard a squeal. I brought it back for a diagnostic. Found out if needed an airbox. Come to find out it was their error. They fixed it and I am very happy and satisfied customer. I will return there for my car's needs. Thank you for making it right! And I will recommend them to anybody!! Great customer service!!!

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Google Feb 9, 2022

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Google Feb 3, 2022

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Google Jan 26, 2022

Great service and buying the vehicle I want for the price and monthly payment I want.

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Google Jan 19, 2022

This was my first experience financing a car. I had thought owning an electric car was a pipedream but I saw a deal too good to pass up on a 2015 Nissan Leaf S. Grant was incredible. He was fun to talk to, kind, considerate, and I honestly believed he had no intent to pressure me into anything. Everyone else I interacted with were also great. The entire process went smoothly and I was surprised how easy it was to finance through my credit union. I don't think I could've asked for a better experience. Thank you all so ...

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Google Jan 19, 2022

We had a amazing experience from start to finish purchasing our truck. Friendly, honest, easy to talk to. Highly recommend and will definitely be purchasing from them again in the future.

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Google Jan 13, 2022

Friendly staff. Quick service.

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Google Dec 17, 2021

I live in Spokane WA and was looking for a Jeep Gladiator with specific packages. I could not find one with the packages I wanted anywhere near Spokane. However, Albany CDJR had one in transit. I contacted them and spoke with Jariah and he was amazing. He set it up so that they could hold it for me when it arrived and arranged to have sidesteps installed on it before I got there. Jariah kept in contact with me throughout the process. Once it arrived, my daughter and I made the long drive from Spokane to Albany to pick it ...

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Google Dec 17, 2021

They were incredibly helpful and friendly when we were there to pick up our Jeep Gladiator! We drove all the way from Spokane and would do it again!

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Google Dec 14, 2021

Seriously wonderful car buying experience (never thought I would say that) They worked with my budget, listened to all my concerns/ requirements for my next vehicle and got me into something I love. There was no pressure and they were super nice. Will never go to another place for a car.

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Google Dec 4, 2021

Nice selection of vehicles, professional service, quick response. This is where I take our Chrysler vehicles to get repaired.

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Google Nov 19, 2021

Just browsed to check out their vans. We like the new ones.

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Google Oct 29, 2021

We have a 2020 Dodge RAM and have had it serviced by this dealership several times. Most recently we had to bring our truck in because someone hit our driver’s side mirror and we needed it replaced. This happened in Portland and we were staying in WA. We called dealerships up in that area and no one could get the parts we needed quickly, because of the part shortage. I called Albany and Jeff and the parts department went above and beyond to get us the parts we needed quickly. This would be a five star review except we’ve ...

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Google Oct 24, 2021

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Google Sep 27, 2021

Great experience, friendly, fair staff, I'm very happy and will recommend them happily!

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Google Sep 21, 2021

10/10. Had a great experience, especially with the no contact service. I had my car towed to them with an appointment and they kept me in the loop throughout the process. Professional, clean and respectful. Thanks Jeff!

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Google Sep 21, 2021

Wonderful Experience buying my 2021 Ram! I can’t express how happy we were with the team at Albany CDJR. Ben, Brett, and Jon went above and beyond to help us get into the truck we wanted for the price we wanted to pay. Those guys were straightforward, understanding, and truly listened to what we needed and wanted from the deal. They worked hard to get my loan just right as we had a few hiccups with my trade in and my not great credit. We were treated with respect and dignity. These guys take customer satisfaction to another level! Last ...

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Google Sep 9, 2021

Its a nice place to get parts for your car or truck. The employees were great. Thank you for your help.

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Google Sep 4, 2021

We are here from NH and barely limped into town with a transmission problem. They were able to get the truck in within a few days, they repaired a warranty item and off we went. Thank you so much.

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Google Aug 10, 2021

Just bought a new 2021 Dodge Ram Warlock truck & love it!! Thank you to Richard Thomas for making this experience in buying a new truck awesome! This momma is one happy momma. Would so recommend anyone looking to buy a new truck to go to Albany Chrysler Dodge Jeep Ram dealership. Staff is awesome & so helpful. No pushing you into buying something you don’t want! Thanks again for making this the best buying experience ever😃👍

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Google Jul 28, 2021

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Google Jul 27, 2021

Shaun is great at the parts place

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Google Jul 16, 2021

Was looking for a new Dodge Durango. Went to the dealer I bought my last NEW car from. Not only did they not offer anything near what my trade in (high value used car right now), they got indignant when I challenged their offer. So, since they didn't respect me, I looked elsewhere. I ended up on the phone with Ben at Albany about one he was just getting delivered. He was polite, respectful, kind and fun. So I drove the hour to look at it. No high pressure, remained respectful of me, and the dealer offered the correct ...

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Google Jul 12, 2021

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Google Jul 9, 2021

Just bought a dodge challenger there yesterday! Worked with the salesman Jariah and had an above par experience. First time buying a car from a car dealership as I always worked with private sellers, but was honestly surprised with the service! People weren’t pushy, but willing to understand how I was feeling and what I was looking for. Jariah even turned on the NBA finals while waiting for my paperwork! Would definitely recommend this place for anyone looking to buy a car! Avoid the name brand places! (Fingers crossed the car runs well over time!)

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Google Jun 19, 2021

They did awesome at looking over all the things we wanted for our jeep. But dang, for that money, they didn't wash it, or vacuum (when other places do that)? We might just make the drive to Corvallis where they do the extra stuff. (Didn't even know it was extra!) Other than that, everything was great. *Edit! We didn't realize that the pandemic had affected the services. Thank you for this information! (It seems to affect different places differently). I really appreciate knowing this information now & will have my husband contact you guys to set something ...

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Google Jun 7, 2021

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Google May 28, 2021

Service department was awesome. Got me fixed up and back on the road in no time. Thanks for the fantastic service!!

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Google May 21, 2021

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Google May 18, 2021

Easy process, made it pretty painless to buy a vehicle.

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Google May 16, 2021

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Google May 5, 2021

I am not a serial car buyer but have had my fair share of poor experiences with buying a car. Grant was a dream to work with (let's be honest, they all were). They gave me a fair price on my trade in, did not pressure me into a purchase and were able to help me save money. I was actually able to purchase my new Hyundai on my time. I filled put the credit app, left and returned to sign when it was ready. Sharing my experience with friends and they are amazed at how easy and straightforward ...

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Google Apr 29, 2021

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Google Apr 10, 2021

This was an awsome expierience! Love to test drive for fun! Than you Albany Chrystler Dodge a Jeep!

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Google Apr 9, 2021

Took car in get work on. Is still there. But people are nice

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Google Apr 7, 2021

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Google Mar 23, 2021

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Google Mar 21, 2021

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Google Mar 21, 2021

This place was amazing! I have only bought my vehicles through private owners because I dont care for car salesmen. I was pleasantly surprised by this place. Our salesmen Richard and all the others there were amazing! It was quick and easy. Our truck had a new motor put in it and we had some service lights on. They got us in the immediately and took care of everything. There wasn't any of the usual sales pressure that I absolutely hate. Our salesmen Richard was easy going and so funny. Just a regular guy with fun stories. He made ...

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Google Mar 19, 2021

Steven Jackson was great to work with, got us a great deal and worked quickly and efficiently. Would highly recommend going through Steven. Excellent experience!!

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Google Mar 16, 2021

They helped us, they were honest. We were pleased with the service we were provided.

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Google Mar 13, 2021

Very helpful service advisor. She took care of my problem and was very knowledgeable.

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Google Mar 8, 2021

Nice place to get rig looked at. And get fixed.

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Google Mar 2, 2021

My wife and I purchased a new Jeep Cherokee from ACDJR and are very pleased with the vehicle. Since this is very different from the last Cherokee we had (a 1980), we have needed help with the new controls in our 2020. The folks at ACDJR have been very patient and helpful in walking us through all the features this vehicle has. We have just had the first scheduled maintenance and it was very easy to make the reservation and make necessary changes to the reservation. The check-in service was great, even with our face masks in place I was made to ...

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Google Feb 24, 2021

I had the pleasant experience of having Bruce take care of my truck. The transmission had to be replaced and he went through all the options before me. Took very good of me as a customer. There isn't another place I would take my vehicle. This is a very trustworthy shop. I recommend them to anyone I know.

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Google Feb 23, 2021

Richard helped us buy a great truck. He was very nice and made the whole process easy. We will be using their service department for both our vehicles.

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Google Feb 9, 2021

I went to Albany Chrysler Dodge Jeep Ram looking to see what they had in their lot. Didn't really have an idea of exactly what I wanted, but when I started talking with Richard Thomas, he helped me figure it out! He asks questions and listens. He doesn't try to push you into something more expensive than what you want to spend and genuinely wants you to get what YOU want, not just what they want to sell you! I can't say enough ... he was so nice and he did his best to get me into the ...

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Google Jan 31, 2021

Richard Thomas was the best sales person that I've dealt with. Thank you 😊

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Google Jan 28, 2021

Quick and friendly service!! Thank you!!

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Google Jan 10, 2021

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Google Jan 8, 2021

Bought my car on 15th Jan 2020, its been almost a year and I love the car, the drive and the places it has taken me. Had no major problems, with regular maintenance, still going strong. Sales team was very helpful, special mention to Trey Wood, a professionally enthusiastic young guy who drove all the way from albany to hillsboro to pick me up and give me a test drive, he showed me what to look for when buying a new car and I wish him all the very best. Kris and Brett were very cooperative, stayed after closing hours to ...

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Google Jan 7, 2021

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Google Jan 4, 2021

Best car buying experience I've ever had. The guys here are very friendly and professional. Thank you Richard and the rest of the sales staff. We love our new pick up.

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Google Jan 4, 2021

I can't express how very satisfied I am with this car dealer!! We have bought cars before in different places, but I can't stress enough how truly fantastic this dealer is!! From the salesman Richard, to Jon who did our paperwork and the manager whose name i forgot(my apologies) the whole experience was by far the BEST I have ever had!! I have finally found my lifetime dealer!!

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Google Dec 16, 2020

Straight and to the point- Jake and his staff (Grant and Brett) did a great job coming up with the right numbers making my decision to purchase a new vehicle from them ,a super easy one. Great Customer Service! Me and my fiance are happy with our new purchase and look forward to sending people their way.

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Google Dec 14, 2020

The absolute best car buying experience of my life!! Jake and his staff are the best, Steven was the best salesman ever! John and Bret were great to work with and to talk to. I will definitely be back for our vehicle needs!

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Google Dec 13, 2020

Dealership was great to work with on my service and warranty work on my jeep. JEEP on the other hand not so much. Took month for them to ship my new rear-end.

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Google Nov 12, 2020

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Google Nov 1, 2020

There amazing and vary nice

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Google Oct 17, 2020

We searched and searched for a manual transmission on the Jeep Gladiator we wanted and finally found one at the Albany dealership. With Grant’s help we purchased our new 2021 Jeep. Everything went smoothly and she’s now home where she belongs. Thank you Grant for making our purchase successful!

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Google Oct 13, 2020

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Google Oct 9, 2020

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Google Oct 1, 2020

Just purchased a Ram 1500 from Albany. They were able to secure the car I wanted at a time when disruption from fires and COVID made it difficult to find at any dealership. Jake, Steven, and Grant were extremely responsive, great to work with, and got me the deal I wanted. They even delivered the car to my door in Eugene! Thanks for a great experience.

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Google Oct 1, 2020

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Google Sep 24, 2020

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Google Sep 20, 2020

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Google Sep 19, 2020

Excellent to deal with on my new Ram 3500. Our sales pro, Richard Thomas is very experienced, and treated me adult to adult when we had to negotiate, we came to a fast agreement on our deal, and am happy to refer others to him and Albany Chrysler Dodge Jeep Ram (CDJR).

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Google Sep 8, 2020

Called looking for guidance to an ongoing issue after relocating to the area. Leah was very prompt in telling me where to start and then accommodated the soonest appointment available. Thank you for getting me in quickly and initiating a direction toward a solution.

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Google Aug 26, 2020

We found the folks at Albany CDJR to be top notch. We were able to find the vehicle we wanted at the price we could afford with no pressure from the dealership. Greatly appreciate the work they put in to making the sale possible. Also, I ordered some rain/mud floor mats and they had them for me the next day. When I picked up them up the Parts Department clerk helped install them and was very nice and sincere about thanking me for my business. We will definitely be back for maintenance service.

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Google Aug 8, 2020

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Google Jul 26, 2020

Excellent service from Trey at Albany Hyundai (CDJR). He made the car buying process easy and stress free. From our first online web search to find the car model we wanted; to our telephone conversations with Trey to confirm the details; to the quick completion of paperwork with Jon; and Trey handing us the keys to our new car. This experience far exceeded our in person recent interactions with other car dealerships where we had wasted hours in showrooms with sales people who did not know what they were doing (did not know what cars they had available, the pricing, ...

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Google Jul 18, 2020

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Google Jul 15, 2020

The folks down at Albany CDJR are amazing! Trey, my salesman, did such a stellar job getting me into my new car! Highly recommend to anyone in the area! I DEFINITELY made the right decision coming here!

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Google Jul 2, 2020

So far so good. My car isn't done yet.

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Google Jun 30, 2020

I just wanted to give a shoutout to Richard Thomas at Albany Chrysler, Dodge, Jeep, Ram for such a great experience trading in my ‘17 Charger RT for this beast. I didn’t know how to drive manual and he went out of his way and taught me on his own time when he didn’t have to. Definitely such an amazing experience and a badass car 😀

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Google Jun 26, 2020

The Service was great, everyone is awesome, and I'm really happy with the vehicle I bought. I highly recommend shopping there for your next car.

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Google Jun 16, 2020

We are traveling from Michigan and needed an oil change. The service department is top rated. Leah is an excellent first impression for a business. We found the dealership as a whole as clean, friendly, and professional.

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Google Jun 7, 2020

These guys were great! I was in an out pretty quickly...top notch customer service and I got a hell of a deal on a hard to find car. Thanks, Albany CDJR!

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Google Jun 5, 2020

Easy nice people

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Google Jun 3, 2020

We just purchased a 2009 Chevy Silverado, Brett Pigg and Richard Thomas were very helpful. The truck wasn't finished in detail yesterday so we waited until today to pick it up. For an almost fully loaded Chevy the price was great and my boyfriend is satisfied with the truck.

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Google May 23, 2020

Just purchased a new truck (RAM 1500) from Albany CDJR. I had the pleasure of working with Jake Zilverberg from start to finish. He worked really hard for me, was great at keeping in touch but never pushy. I must have changed my mind on what I wanted at least 5 or 6 times and he was always patient. He even made sure that I was able to take care of every possible incentive. All in all, it was one of the best buying experiences I've had.

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Google May 19, 2020

I was sold a used car that did not work out. Jake was very helpful and worked with me to fix the problem. Thanks Jake!


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