Customer Testimonials
Simple oil change . Friendly staff , took vehicle at appointment time . Serviced and out in less than an hour.
The service department was fantastic. Unfortunately, the same can't be said for Chrysler.
The service was great. I made an appointment a few days ahead, and they honored my decision to wait for my vehicle. The troubleshooting and fix to my vehicle was done in about an hour!
Absolute best dealer experience I've ever had. Custom built JL at MSRP. Super nice and helpful people. welcoming, and easy to work with. Highly recommend these folks. I will buy my next car through them for sure.
Wonderful experience, done right the first time! Great people to work with!
Got an amazing deal on my new to me Jeep Grand Cherokee. Thank you Johnny Walker for all your help. Anthony in finance was truly amazing and made the process so simple
Awesome customer service
I recently purchased my 1st truck from Albany Chrysler Dodge. Zero pressure and the team and staff were all knowledgeable and pleasure to work with, not your typical car sales experience! Special thanks to Grant, Mike, Steven, Anthony (and Chris in the service department). It felt like a family. Everyone I talked was super nice and helpful. I have always been leery of car dealers. After my experience here buying this truck, I'll never buy a car anywhere else, and I highly recommend the team here at Albany CDJR!
Excellent customer service
The staff is friendly and helpful. I drive down from Salem and it is worth the drive.
They were great to work with.
Still the friendliest Jeep dealer service center employees in the area. Rear brakes 1/5 the price i paid a few years ago right before a 4500 mile road trip. No 'Well don't schedule service via our webpage that we never look at. So no, we don't have the part for the service you scheduled three weeks ago'. No useless upsells. (autocorrect is a moron yet we are supposed to be excited about self drive vehicles? The other two Jeep dealers referred to are in Salem and McMinnville. No reason not to call 'em out for garbage customer service or price ...
Been going here for 30 years, was once an employee way back when. My suggestion with current establishment is get written quotes. My truck was repaired in a timely fashion and work was exceptional, but total was over $100 more than quoted. Not the end of the world but if you tell me a price, that should be it. Otherwise I’ll continue going here
Had RAM Recall 67A done in under an hour.
Friendly and knowlegable
Always friendly always ready to help with any questions you have clean shop good people
Bryon was great went above and Beyond !! I would recommend making sure you get him to ensure everything is good . The service tech was fast and knew what he was doing .Thank u agian dodge for hiring someone who really cares and has Knowledge of the vehicles he dealing with !! Bryon thank u
Their experience at the dealership was awesome. Everybody there was awesome. Could not ask for a better group of people that helped me buy this vehicle.
I’ve purchased many vehicles online, and Albany CDJR has been the easiest to work with. Communication between has been remarkable well above the standard that I’ve experienced from many dealers when purchasing online… Albany CDJR has made this online process much easier- which provides a considerably higher level of assurance and comfort.
I am liking this dealership more and more upon every visit. The level of professionalism and the availability for appointments is far superior than any Ram store I have visited within a 50 mile radius. This is my go-to store. Also, this is a service review on my Ram EcoDiesel, however we have purchased three vehicles from Jackson Auto Group and all have been seamless pleasant car buying experiences.
Such a great experience! Everyone I interacted with was very professional and helpful. Stanley was very patient and knowledgeably answered all of my questions. He made sure I walked away 100% satisfied with my decision and their customer service! I won’t be returning soon because I LOVE my vehicle but I will be coming back when the time comes.
Very nice and right to the point
Great service
Giving it 5 stars because there isn’t an option for 10! Great Service Department! Renee is fantastic!!!
Great team to work with very helpful. Got just what I wanted a great truck. Very nice people you'll enjoy your experience. Thank you, grant.
Got scheduled quickly and had all my questions answered.
Rene was the gentleman who helped me out with my car service he was very kind and helpful make me feel welcome. Thank you for your excellent service.
Fixed our truck nice person it costed a lot!!!!!!
Attentive, professional, knowledgeable service writer took care of my concerns and my jeep. I am most impressed.
My experience has been great! On more than one occasion honesty has shown through with their service department. Accommodating and pleasant to work with. I’ll be bringing my vehicle back, and considering them when it’s time to get a new vehicle.
Fast service respectable techs
Had to tow my Truck to ACDJR for service when my serpentine belt broke. Quick, professional service.
On day one, we went up to the Albany location which was an hour drive to look and walk through a vehicle we had found on their website. Once we were there, we were greeted by Jon their manager, who then introduced us to Ben from sales. Ben showed us the vehicle we came to look at as well as some other vehicles as we potentially were looking to purchase two as we were going to trade in our two vehicles to help get our payments down. Ben was not pushy, gave us space when we needed and was even ...
These guys are always great to work with. Always so friendly and communicative with what’s happening. Rich is always on top of things and has been our advisor for the last two times we’ve gone in, and he’s just great!
Everything was timely and professional
Great service
Will never go anywhere else for my car needs! They worked hard to get my payments excatly where I needed. There was no pressure and they took the time to break/ explain everything to me. The whole crew was amazing and very personable.
They went above and beyond for me and are by far the best shop I have been to in a long time. Highly recommend.
Best service department around!
We have always enjoyed our experiences at Albany CDJR. Since they opened, we have taken all our vehicles there for service and bought a few new ones, with great deals. The guys in service are professional and quick to assist. The sales staff are very knowledgeable and professional. They are not pushy and very respectful. We highly recommend going to Albany CDJR if looking for a new or used car.
Another great deal with excellent service
I'm disappointed. I know this is not willsonville Mercedes but there is not even tea available in the lounge let alone a Cookie. The people and work was good. Management should fix the lounge
I would have given 5 stars if the process didn’t take a day and a half. I was originally told the job would take 2-4 hours, but they had my vehicle a full business day and a half. Plus my car smelled like mechanical grease when I got it back. Other than that, the service personnel were kind and professional, and my vehicle is operating smoothly.
They were professional, and quick! My jeep was done way before they said it would be.
Thanks Rich, for the updates and loaner your team did a great job!!
They are a nice and friendly group of people. Service department is a different story. I dropped my van off for a door lock repair and when I got my van back it was disgusting. I keep my vehicle clean and they left lots of mud, grass, and grease footprints on the worked on side. I'm surprised they didn't use plastic or at least clean up the mess they left. Will be going elsewhere from now on.
There was a mix up with where to drop off our vehicle, on my part. Everyone was very patient and helpful. They still got the work done before the end of the day. Thank you!!
Rene is an awesome representative of this Dealership! Once he retires, I’m not sure what you’re going to do!
The employees are great. They explain the services & the time frame it will take to finish. They even called to let me know they were a bit behind so I wouldn't arrive too early.
My car broke down to a recall issue the had no resolution. Byron was able to advocate for me to get a part and fix my car. He provided regular communication through the whole process. When Jeep has a resolution for the recall, I will go back to Albany Jeep as well as recommend them to my Jeep friends.
Great customer service.
I've used these folks for my 2020 Jeeps service at every interval except for the very 1st oil change since I bought it new. I've been nothing but happy with the service I've received from them, the information they give me has in my experience been very upfront and honest, also they've always been polite to me and those I've seen them help. Which is why I choose to drive the 53 miles to Albany from my home in Walterville to do business with them versus using the Eugene CDJR location which is just 10 miles from me. ...
Great dealership, knowledgeable staff, kudos to Rene Pardoel for his knowledge and outstanding customer service.
They did a great job on my car. The time wait wasn't even that long. Everyone was very helpful and pleasant. Yes, I will be returning when I need my car fixed. Hopefully not soon.
Great customer service. Rich Byran Rene. Kept me updated and got the job done quickly. Thanks
Very good experience! Everyone friendly, professional and very fair price. I recommend!
Got my pu in a done just like they said
The service Team here is always so kind and thorough. The actual service work that is done is always top notch plus they have a detailed check list so you know if you have any recommendations. Great place to take your vehicle...
Went in with a CIL, and a horribly running engine. Had it diagnosed and repaired in 2 days (they're busy as they are the only dealership close.)
Rene at the service desk was helpful and informative. I was able to tow my car there and have service done through phone and text. They sent photos of my car throughout the process
Best service
Gave me and my daughter a ride home and picked us up... and we're communicating throughout the service to let me know what things would cost and what was absolutely necessary to keep my car running
Sure would of been nice to have a loan car instead had to drive about 150 miles
Gave me a price for fixing my car and ended up being $300 cheaper😊, Very nice people and got the work done in a good time.
Rich is service was very helpful, polite cooperative, and informative. I was informed of the service and diagnostics that would be done and the price. Very happy with my visit, no surprises at puck up and all my questions were answered.
Byron was awesome. Took care of my problem and was prompt and friendly.
Extremely helpful and informative of what my vehicle needed. Fixed and repaired in a timely manner.
They found the rattle in my exhaust system
Efficient service Excellent communication Friendly Service Department Staff
Coming from out of state these people made it a breeze to purchase the vehicle I was looking for. Very nice doing business with them, great experience. They even picked me up at the train station. Thanks Michael, Stanley, Anthony and Steve.
Bought a new 2024 Ram 2500 diesel at Albany Chrysler Dodge. Our Sales person Johnny was great to work with. We got what I believe was an excellent deal on the purchase including a fair price on my trade in. Most of the process was done on over the phone since we were 2hours away. Once we arrived at the dealership it was all a very pleasant experience! Will definitely recommend dealership!